How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets

By: GoBeyond Team
July 27, 2025
3 min read
Document360 AI knowledge base interface showing multi-lingual search and analytics

Quick Overview

Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics

- Reduced support tickets
- Improved documentation accuracy
- Multi-lingual support
- Enhanced content discoverability

The Problem

Customers and employees struggled to find accurate, up-to-date documentation quickly

The Solution

AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics

Results

- Lower support costs
- Faster issue resolution
- Better user satisfaction

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

See All
How Rocky Brands Increased Organic Search Revenue by 30% Using BrightEdge AI SEO Tools
Retail & E-commerce
How RingCentral Accelerated Talent Search and Improved DEI Outcomes with Findem AI
Technology & SaaS
How Telstra Uses Microsoft Azure OpenAI Service to Enhance Customer Service with Ask Telstra and One Sentence Summary
Professional Services & Consulting
How RE/MAX Uses AI to Personalize Property Recommendations and Improve Buyer Satisfaction
Real Estate
How SafeGuard Financial Reduced Compliance Incidents by 50% with AI Monitoring
Finance & Banking
How Keegan’s Personal Blog Scaled to 981 Indexed Pages and 1,500 Monthly Clicks Using Arvow AI
Marketing & Advertising

🤖 Chat with AI

Type...