How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets

By: GoBeyond Team
July 27, 2025
3 min read
Document360 AI knowledge base interface showing multi-lingual search and analytics

Quick Overview

Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics

- Reduced support tickets
- Improved documentation accuracy
- Multi-lingual support
- Enhanced content discoverability

The Problem

Customers and employees struggled to find accurate, up-to-date documentation quickly

The Solution

AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics

Results

- Lower support costs
- Faster issue resolution
- Better user satisfaction

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

See All
How Vanguard Institutional Overcame Regulatory Challenges to Deliver Distinctive AI-Powered Financial Marketing
Finance & Banking
How Obayashi Corporation’s AiCorb Uses AI to Rapidly Generate Building Facade Designs and Streamline Architectural Workflows
Construction
How Bank of America Uses AI Sales Agents and Virtual Assistant Erica to Enhance Customer Outreach and Service
Finance & Banking
How Widewail Uses AI to Analyze Customer Reviews and Social Media for Sentiment and Topic Trends
Hospitality & Tourism
How Built In Improved Win Rates and Deal Size by 10%+ Using Apollo’s Data Enrichment
Technology & SaaS
How Current Health Uses AI-Driven Remote Care Platform to Reduce Post-Surgical Readmissions
Healthcare & Medical

🤖 Chat with AI

Type...