How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation

By: GoBeyond Team
July 27, 2025
3 min read
Document360 AI knowledge base management dashboard

Quick Overview

Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating knowledge base creation and maintaining documentation quality
Key Metrics

- Reduced support tickets
- Improved documentation quality
- Scalable content management

The Problem

Manual documentation was error-prone and difficult to maintain

The Solution

AI-powered platform for content creation, search, and analytics with multilingual capabilities

Results

- Lower support volume
- Higher documentation accuracy
- Scalable knowledge management

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Knowledge Retrieval (RAG)
Auto-Summarization
Multi-Language Support
SaaS
Support Teams
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

See All
How Stack Overflow Automated Bookkeeping to Cut Manual Processes by 90% and Improve Financial Insights
Technology & SaaS
How Litslink Uses AI-Driven Personalized Learning and Virtual Simulations to Enhance Medical Staff Training
Healthcare & Medical
How JetBrains AI Assistant Accelerates Error Detection and Code Refactoring
Technology & SaaS
How CME Group Boosted Developer Productivity Using Gemini Code Assist
Finance & Banking
How Outbound AI and ORCA HR Solutions Enhanced Remote Team Communication for a Healthcare Back-Office Firm
Healthcare & Medical
How Nutella Used AI to Generate 7 Million Unique Jar Labels, Creating a Sold-Out Campaign and High Consumer Engagement
Retail & E-commerce

🤖 Chat with AI

Type...