How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation

By: GoBeyond Team

July 27, 2025

3 min read

Document360 AI knowledge base management dashboard

Quick Overview

Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.

Document360

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Automating knowledge base creation and maintaining documentation quality

Key Metrics

- Reduced support tickets
- Improved documentation quality
- Scalable content management

The Problem

Manual documentation was error-prone and difficult to maintain

The Solution

AI-powered platform for content creation, search, and analytics with multilingual capabilities

Results

- Lower support volume
- Higher documentation accuracy
- Scalable knowledge management

Details

Industry

Technology & SaaS

Departments

Knowledge & Information Management

Customer Support & Service

Use Cases

Knowledge Base Creation

More Case Studies

See All

How Independence Pet Group Used Superside’s AI Workflow to Deliver 14 Brand Illustrations in 11.5 Hours

Professional Services & Consulting

How Vue AI Enables Retailers to Save on Photoshoot Costs and Enhance Customer Experience with Virtual Dressing Rooms

Retail & E-commerce

How Gridium Uses Machine Learning and IoT to Optimize Energy Consumption in Commercial Buildings

Real Estate

How Macquarie Uses Predictive AI to Clean and Unify Data for Better Insights and Outcomes

Finance & Banking

How The Washington Post Uses Heliograf AI to Automate News Story Creation and Expand Coverage

Media & Entertainment

How Siemens Improved Project Forecasting Accuracy by 30% and Bottleneck Resolution by 20% with AI

Manufacturing