How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation

By: GoBeyond Team

July 27, 2025

3 min read

Document360 AI knowledge base management dashboard

Quick Overview

Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.

Document360

Document360

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Automating knowledge base creation and maintaining documentation quality

Key Metrics

- Reduced support tickets
- Improved documentation quality
- Scalable content management

The Problem

Manual documentation was error-prone and difficult to maintain

The Solution

AI-powered platform for content creation, search, and analytics with multilingual capabilities

Results

- Lower support volume
- Higher documentation accuracy
- Scalable knowledge management

Details

Industry

Technology & SaaS

Departments

Knowledge & Information Management

Customer Support & Service

Use Cases

Knowledge Base Creation

Tags

NLP

GenAI

Knowledge Retrieval (RAG)

Auto-Summarization

Multi-Language Support

SaaS

Support Teams

Scalability

AI Tools Used

Document360

Sources

https://team-gpt.com/blog/ai-for-knowledge-management/

More Case Studies

How Lexion Uses AI to Automate Contract Workflows and Scale Legal Operations

Legal

How a Global Software Project Used an AI Chatbot to Improve Communication and Accelerate Delivery

Technology & SaaS

How Tesla Uses AI to Revolutionize Autonomous Driving and Vehicle Safety

Manufacturing

How charity: water Uses AI to Predict Donor Lapse and Optimize Water Project Targeting

Nonprofit & NGO

How Feeding America Uses AI to Optimize Food Distribution and Reduce Waste

Nonprofit & NGO

How Oxford VR Combines AI and Virtual Reality to Improve PTSD Treatment

Mental Health

🤖 Chat with AI