AI Directory
Resources
Case Studies

How ClickUp Enhanced Customer Support Efficiency with Maven AGI’s ChatGPT-Based Co-Pilot

By: GoBeyond Team
July 27, 2025
3 min read
ClickUp customer support dashboard showing AI-generated ticket summaries and suggested responses

Quick Overview

ClickUp, a project management platform with complex product usage leading to challenging customer inquiries, integrated Maven AGI’s ChatGPT-based Co-Pilot to assist support agents. The AI tool provides instant ticket summaries and suggested responses, reducing agent workload and enabling customers to self-serve more effectively. This integration improved support efficiency, reduced onboarding time for new agents, and fine-tuned AI responses to align with ClickUp’s voice and tone.

ClickUp
ClickUp
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Managing complex customer inquiries and reducing support agent workload
Key Metrics

- 25% increase in tickets solved per hour
- Faster onboarding of new support agents
- Improved response quality

The Problem

Support team was stretched due to complex, high-volume inquiries and lengthy onboarding

The Solution

AI-powered Co-Pilot providing instant ticket summaries, suggested replies, and customer self-service support

Results

- Increased support efficiency
- Reduced onboarding time
- Enhanced customer and agent experience

“Just one week into deployment, rep solves per hour increased 25%. We can invest more in proactive retention activities.”

David Doyle, Head of Customer Support, ClickUp

Details

Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
IT Support
Tags
GenAI
NLP
Scalability
AI Tools Used
ChatGPT
Sources
https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/https://www.mavenagi.comhttps://www.linkedin.com/posts/sshalabi_clickups-transformation-with-maven-agi-activity-7206859040339996672-r1xthttps://www.linkedin.com/posts/mavenagi_clickups-customer-support-transformation-activity-7206289835643322369-Rfdf

More Case Studies

See All
How Unilever Uses AI-Powered Video Interview Platform to Streamline Recruitment and Increase Diversity
Manufacturing
How Hyperspace’s AI Learning Platform Transforms Enterprise Training with Adaptive Assessments and AI Avatars
Technology & SaaS
How Wrike Achieved 496% Pipeline Growth and 15× ROI with Drift’s AI Chatbot
Technology & SaaS
How Holcim EMEA Digital Center Used GitHub Copilot to Accelerate Large-Scale Salesforce Code Refactoring and Improve Performance
Technology & SaaS
How Brainly Leveraged Google Cloud Vision AI to Boost Student Engagement and Accessibility Globally
Education & EdTech
How Nordic Insurance Company Partnered with EY to Automate Claims Management Using AI
Finance & Banking

🤖 Chat with AI

Type...