AI Directory
Resources
Case Studies

How ClickUp Enhanced Customer Support Efficiency with Maven AGI’s ChatGPT-Based Co-Pilot

By: GoBeyond Team
July 27, 2025
3 min read
ClickUp customer support dashboard showing AI-generated ticket summaries and suggested responses

Quick Overview

ClickUp, a project management platform with complex product usage leading to challenging customer inquiries, integrated Maven AGI’s ChatGPT-based Co-Pilot to assist support agents. The AI tool provides instant ticket summaries and suggested responses, reducing agent workload and enabling customers to self-serve more effectively. This integration improved support efficiency, reduced onboarding time for new agents, and fine-tuned AI responses to align with ClickUp’s voice and tone.

ClickUp
ClickUp
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Managing complex customer inquiries and reducing support agent workload
Key Metrics

- 25% increase in tickets solved per hour
- Faster onboarding of new support agents
- Improved response quality

The Problem

Support team was stretched due to complex, high-volume inquiries and lengthy onboarding

The Solution

AI-powered Co-Pilot providing instant ticket summaries, suggested replies, and customer self-service support

Results

- Increased support efficiency
- Reduced onboarding time
- Enhanced customer and agent experience

“Just one week into deployment, rep solves per hour increased 25%. We can invest more in proactive retention activities.”

David Doyle, Head of Customer Support, ClickUp

Details

Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
IT Support
Tags
GenAI
NLP
Scalability
AI Tools Used
ChatGPT
Sources
https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/https://www.mavenagi.comhttps://www.linkedin.com/posts/sshalabi_clickups-transformation-with-maven-agi-activity-7206859040339996672-r1xthttps://www.linkedin.com/posts/mavenagi_clickups-customer-support-transformation-activity-7206289835643322369-Rfdf

More Case Studies

See All
How Shelf.io’s AI-Powered Suggestion Engine and Analytics Improve Contact Center Knowledge Management and Support Outcomes
Technology & SaaS
How Autodesk Reduced Design Errors by 50% and Material Waste by 15% with AI
Technology & SaaS
How Klaar.me Uses Paperless AI Accounting and AP Automation to Save Time and Reduce Errors
Professional Services & Consulting
How Barracuda Networks Uses AI and NLP to Detect and Prevent Phishing Attacks
Technology & SaaS
How Otto Achieved 90% Accuracy in Predicting Consumer Purchases with AI
Retail & E-commerce
How Spotio Uses AI to Optimize Scheduling and Routing for Field Sales Productivity
Retail & E-commerce

🤖 Chat with AI

Type...