How Bank of New York Mellon Built an AI Virtual Assistant to Improve Internal Information Retrieval

By: GoBeyond Team
July 27, 2025
3 min read
BNY Mellon AI virtual assistant interface showing query results

Quick Overview

Bank of New York Mellon (BNY Mellon) developed an AI-powered virtual assistant to help employees quickly find relevant information across internal data and documentation. The assistant leverages AI search and natural language processing to provide accurate answers, improving employee support and operational efficiency.

Bank of New York Mellon (BNY Mellon)
Bank of New York Mellon (BNY Mellon)
Company Size
Large multinational financial services
Revenue Range
Not publicly disclosed
Primary Challenge
Improving speed and accuracy of internal information access for employees
Key Metrics

- Faster, more accurate internal information retrieval
- Enhanced employee support and productivity

The Problem

Employees faced difficulties locating relevant internal data quickly, slowing workflows

The Solution

AI virtual assistant integrated with internal data sources and natural language search

Results

- Reduced search times
- Improved employee satisfaction
- Streamlined internal workflows

Details

Industry
Finance & Banking
Departments
Internal Communication & Collaboration
Use Cases
Information Retrieval
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders

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