AI Directory
Resources
Case Studies

How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support

By: GoBeyond Team
July 27, 2025
3 min read
Baleària Zendesk AI chatbot interface

Quick Overview

Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.

Baleària
Baleària
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing ticket volume and improving customer satisfaction in travel support
Key Metrics

- 96% CSAT score
- Significant ticket deflection
- Improved customer experience

The Problem

High ticket volumes delayed support and lowered satisfaction

The Solution

Zendesk AI chatbots handle frequent inquiries and triage tickets

Results

- Reduced agent workload
- Higher customer satisfaction
- Faster response times

Details

Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Scalability
SaaS
Support Teams
AI Tools Used
Zendesk AI
Sources
https://www.zendesk.com/blog/ai-powered-ticketing/

More Case Studies

See All
How Coca-Cola Uses AI to Drive Hyper-Personalized Marketing and Content Creation
Marketing & Advertising
How Gravite Uses AI to Revolutionize Qualitative Customer Feedback Analysis and Drive Product and Service Improvements
Retail & E-commerce
How Synthesia Enables Organizations to Create AI-Generated Video Content Faster and More Cost-Effectively
Marketing & Advertising
How OnCorps AI Automates Financial Report Preparation and Validation for Global Asset Managers
Finance & Banking
How CareHalo Uses AI for Scalable Remote Patient Monitoring and Chronic Disease Management
Healthcare & Medical
How CrowdStrike Falcon Uses AI and Behavioral Analytics for Proactive Cyber Threat Prevention
Technology & SaaS

🤖 Chat with AI

Type...