AI Directory
Resources
Case Studies

How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support

By: GoBeyond Team
July 27, 2025
3 min read
Baleària Zendesk AI chatbot interface

Quick Overview

Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.

Baleària
Baleària
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing ticket volume and improving customer satisfaction in travel support
Key Metrics

- 96% CSAT score
- Significant ticket deflection
- Improved customer experience

The Problem

High ticket volumes delayed support and lowered satisfaction

The Solution

Zendesk AI chatbots handle frequent inquiries and triage tickets

Results

- Reduced agent workload
- Higher customer satisfaction
- Faster response times

Details

Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Scalability
SaaS
Support Teams
AI Tools Used
Zendesk AI
Sources
https://www.zendesk.com/blog/ai-powered-ticketing/

More Case Studies

See All
How Fluor Corporation Uses AI for Real-Time Workforce Management and Reporting
Construction
How Bloomberg Law Reduced Risk Exposure by Helping Corporations Comply with Data Privacy Laws
Legal
How Target Uses AI-Driven Predictive Analytics and Visualization to Optimize Inventory and Marketing
Technology & SaaS
How Strucinspect Uses AI and Photogrammetry to Digitally Inspect Infrastructure and Create BIM Models
Construction
How Domino’s Uses Emplifi AI to Automate Real-Time Social Media Monitoring and Crisis Management
Retail & E-commerce
How Capgemini Accelerated Sales Velocity with Aptivio’s Buyer Intent AI Platform
Professional Services & Consulting

🤖 Chat with AI

Type...