AI Directory
Resources
Case Studies

How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support

By: GoBeyond Team
July 27, 2025
3 min read
Baleària Zendesk AI chatbot interface

Quick Overview

Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.

Baleària
Baleària
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing ticket volume and improving customer satisfaction in travel support
Key Metrics

- 96% CSAT score
- Significant ticket deflection
- Improved customer experience

The Problem

High ticket volumes delayed support and lowered satisfaction

The Solution

Zendesk AI chatbots handle frequent inquiries and triage tickets

Results

- Reduced agent workload
- Higher customer satisfaction
- Faster response times

Details

Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Scalability
SaaS
Support Teams
AI Tools Used
Zendesk AI
Sources
https://www.zendesk.com/blog/ai-powered-ticketing/

More Case Studies

See All
How Zillow Uses AI and Machine Learning to Deliver Highly Accurate Real-Time Home Valuations
Real Estate
How MetroBank Group Increased Customer Satisfaction by 30% with AI-Powered Analytics
Finance & Banking
How a Retail Client Improved Customer Feedback Response Time and Satisfaction Using AI Analytics
Retail & E-commerce
How Ivy Tech Community College Uses AI Predictive Analytics to Identify At-Risk Students Early
Education & EdTech
How Gradescope by Turnitin Automates Grading and Speeds Feedback with AI and NLP
Education & EdTech
How BuildRight Construction Avoided $2M Cost Overrun Using AI-Driven Project Budgeting
Construction

🤖 Chat with AI

Type...