How American Cancer Society Uses Machine Learning to Optimize Donor Communication and Boost Fundraising

By: GoBeyond Team

July 27, 2025

3 min read

ACS AI-powered donor communication dashboard

Quick Overview

American Cancer Society applied machine learning to identify optimal communication channels and messaging for donors, significantly enhancing fundraising campaign effectiveness.

American Cancer Society

Company Size

~3,000 employees

Revenue Range

$1B+ annual revenue

Primary Challenge

Maximizing donor engagement and fundraising efficiency

Key Metrics

- 400% increase in donation conversion rates
- Optimized fundraising effectiveness

The Problem

Traditional fundraising campaigns lacked data-driven targeting, limiting donor engagement

The Solution

Leveraged machine learning algorithms to analyze donor data and tailor communication strategies

Results

- Dramatic increase in donation conversions
- More efficient use of fundraising resources
- Enhanced donor engagement and retention

“Machine learning has transformed how we connect with donors, maximizing every fundraising dollar.”

Keith Weller, VP Enterprise Technology Services, ACS

Details

Industry

Nonprofit & NGO

Departments

Finance & Accounting

Use Cases

Campaign Management

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