Achievers implemented Forethought AI’s Solve and Triage solutions to automate customer support, increasing first contact resolution and deflecting routine queries.
- 93% first contact resolution
- 44% deflection rate
High volume of repetitive queries slowed support and lowered resolution rates.
Deployed Forethought AI Solve and Triage to automate query handling and escalate complex issues.
- High first contact resolution
- Significant query deflection
- Improved customer satisfaction